1. Booking Confirmation and Deposit

To secure the catering services for your event, a 50% deposit of the total quotation amount is required. This deposit must be settled within 24 hours of the quotation issuance. Failure to remit payment within this timeframe will result in the automatic cancellation of the provisional booking.

2. Payment Schedule
* Initial Deposit: 50% due upon booking to confirm the date.
* Balance Payment: The remaining 50% must be settled in full no later than one (1) business day prior to the scheduled event date.
* Payment Method: All transactions should be processed via FAWRAN using the following credentials: CR-184920.

3. Rescheduling Policy
Clients may request to reschedule their event date subject to the following conditions:
* Availability: Rescheduling is contingent upon the Service Provider’s availability on the newly requested date.
* Frequency Limit: A maximum of two (2) rescheduling requests per booking is permitted. Subsequent change requests may be treated as a cancellation.
* Notice Period: Rescheduling requests must be made at least 48 hours prior to the original event date to avoid forfeiture of the deposit.

4. Cancellation and Refund Policy
* Standard Cancellation: Written notice of cancellation received 48 hours or more prior to the event date will be eligible for a full refund of the deposit.
* Late Cancellation: Any cancellation notice provided less than 48 hours before the scheduled event will result in the forfeiture of the deposit. This deposit is non-refundable to cover procurement and preparation costs.

5. Client Responsibilities
To ensure the seamless delivery of services, the Client agrees to provide:
* Access: Unobstructed access to the venue for setup at least two (2) hours prior to the event start time.
* Utilities: Necessary utilities, including but not limited to potable water and stable electrical power, as required for food preparation and service.
* Safe Environment: A safe and clean workspace for the catering staff to operate.

6. Force Majeure
Neither party shall be held liable for any delay or failure to perform its obligations under this agreement if such delay or failure results from events beyond its reasonable control. This includes, but is not limited to: acts of God, natural disasters, severe weather conditions, government-mandated lockdowns, or pandemics. In such cases, the Service Provider will make every effort to reschedule or, if impossible, provide a refund minus any non-recoverable costs already incurred.

7. Verification of Payment
Upon completion of any transaction, the Client is requested to notify the Service Provider immediately and provide a digital receipt or screenshot of the transaction confirmation to finalize the booking status.